Last Updated: 12 November 2025
Welcome to the AutoEnrol Technology Limited privacy policy. We respect your privacy and are committed to protecting your personal data. We have created this privacy policy to explain what personal data we collect, how we use and look after that personal data, and to tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below.
This privacy policy aims to give you information on how we collect and process your personal data through your use of our website and suite of Internet-based products, solutions, and services (our "Services"), including any data you may provide through them.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Our website, solutions, products, and services are not intended for children and we do not knowingly collect personal data relating to children. If you become aware that a child has provided us with personal data, please contact us at privacy@autoenrol.com. If we become aware that a child has provided us with personal data, we will take steps to delete that information.
This privacy policy is issued on behalf of AutoEnrol Technology Limited. When we mention "AutoEnrol," "we," "us," or "our" in this privacy policy, we are referring to AutoEnrol Technology Limited, the company responsible for processing your data. AutoEnrol Technology Limited is the controller and responsible for this website.
We have appointed a data protection officer (DPO) who is responsible for our compliance with and enforcement of this privacy policy and overseeing questions that may arise in relation to it. If you have any questions about this privacy policy or any privacy-related issue, please contact the DPO using the details set out at the end of this privacy policy.
Please note that we may also process personal data as a data processor on behalf of our customers. We do not own or control the personal data that we process as a data processor for our customers or their users. Each customer is in control of what information it collects from its users and how that information is used and disclosed. Such users should contact their customer administrator with any request for information or questions about their personal data, including requests to exercise their legal rights.
We keep our privacy policy under regular review. This version was last updated on 12 November 2025. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website and our hosted webpages may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we group together as follows:
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services).
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
Automated technologies or interactions. As you interact with our website and Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Notice for further information.
Third parties. We may receive personal data about you from various third parties, including:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third-party direct marketing communications to you via email.
We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
Contractual obligations: To carry out our obligations arising from any contracts entered into between you and us in relation to the supply of our Services.
Legal basis: Performance of a contract.
Service provision: To provide, update, enhance, secure, and maintain our Services.
Legal basis: Performance of a contract; Legitimate interests (for running our business).
Relationship management: To manage our relationship with you, including notifying you about changes to our terms or policies and responding to your enquiries.
Legal basis: Performance of a contract; Legal obligation; Legitimate interests (to keep our records updated).
Data analytics: To administer and improve our website and Services, to track and evaluate user movement, and to improve the quality of our user experiences.
Legal basis: Legitimate interests (to define customer types, to keep our website updated and relevant, to develop our business).
Business requirements: To administer and protect our business, website, and Services (including troubleshooting, data analysis, testing, and support).
Legal basis: Legitimate interests (running our business, provision of IT services, network security); Legal obligation.
Marketing: To deliver relevant website content and advertisements to you and to send you marketing information about our own products and services.
Legal basis: Legitimate interests (to develop our products/services and grow our business).
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the "unsubscribe" links in any marketing message sent to you or by contacting us.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Notice.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
We do not sell, trade, distribute, or rent personal data to third parties. We may share your personal data with the parties set out below.
Internal Third Parties: Other companies in the AutoEnrol group (if any) who provide support and administrative services.
External Third Parties:
We require all third parties to enter into a data processing agreement with us which requires them to respect the security of your personal data, to safeguard it, and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
We have put in place appropriate administrative, organizational, technical, security measures, and physical safeguards to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. Our hosted solutions maintain personal data on secure servers located in secure data centers.
In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and the applicable legal requirements.
In some circumstances, you can ask us to delete your data: see Your legal rights below for further information.
In certain circumstances, you have rights under data protection law in relation to your personal data including the right to:
If you wish to exercise any of the rights set out above, please contact our DPO using the contact details below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
We try to respond to all legitimate requests within one month.
If you have any questions about this privacy policy or our privacy practices, or if you need to update, change, or remove your information, please contact our DPO in the following ways:
Full name: AutoEnrol Technology Limited
Company number: 15161519
Email: privacy@autoenrol.com
Attn: Data Protection Officer
You have the right to make a complaint at any time to your local supervisory authority for data protection issues. In the UK, this is the Information Commissioner's Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.